Summary
Following on from May’s Bellwether One: The Art of Success, our second market research report for 2017 ‘Bellwether Report: The Race to Evolve’ has just been published. It takes the temperature of a legal profession on the cusp of major change – the calm before the storm when present meets future, and tomorrow’s technology becomes today’s must-have.
We explore how small law firms are tackling the pressures of change in the profession-wide race to stay ahead of the curve when it comes to client-centric, forward-thinking, efficient service.
Topics Include:
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The dividing line: efficiency
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How to drive efficiency
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Tech: the inevitable frontier
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Catch up or give up
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Do you believe in the power of technology?
Key areas of research.
Lawyers consider pricing clarity to be of primary significance, further highlighting the deep divides between the expectations of clients and the assumptions of lawyers.
There’s a disconnect between what lawyers believe makes them efficient, and their willingness to change and invest in efficiency measures
Lawyers may not be ‘well-adapted’ to change, but that’s no longer an excuse – in today’s market, technology is not just necessary, it’s inevitable.
With lawyers acknowledging that the service they provide needs to improve, the time has come to make a change – it’s now or never.
The art of
success
The riddle of
perception
The age of
the client
It doesn’t take long to spot the lawyers who aren’t being quite so efficient. They don’t get the same level of positive feedback from the clients.