About this event

80% of legal professionals say client expectations are higher than ever—demanding greater speed, transparency, and efficiency. With AI now a key driver of change, law firms must rethink how they engage, communicate, and deliver value to clients.

Join us as we unpack insights from our 2025 report, Innovating the Client Experience and explore how AI is reshaping client relationships.

Our expert panel will discuss:

  • The AI-driven client experience
    How firms are “future proofing” with AI to enhance communication, responsiveness, and service delivery.
  • Meeting the demand for speed
    Strategies for balancing efficiency with high-quality legal advice.
  • Transparency, trust, and technology
    Addressing concerns around AI use in client interactions.

As client expectations continue to rise, firms that successfully integrate AI while maintaining trust and personalisation will gain a crucial competitive edge.

If you cannot make it we will share a recording of this event to those who have signed up.

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