This Practice Note considers two impacts of the Consumer Duty on claims management companies (CMCs): firstly, how the Consumer Duty applies to CMCs; including how CMCs are within scope of the Duty, sectoral considerations in respect of each cross-cutting obligation and each of the four customer outcomes; and how FCA concerns—both historical and present—have translated into the FCA’s expectations for CMCs in meeting the Consumer Duty; secondly, it considers how CMCs will make use of the Consumer Duty to advance claims.