FM Family Law is a niche firm, specialising in family law and mediation services, with offices in Cambridge, Norwich and Newmarket. The firm is able to provide a wide range of non-court dispute resolution services, with several solicitors also being qualified as mediators, collaborative lawyers and Resolution Together lawyers.
FM Family Law subscribes to a number of Lexis+ modules: Family and Dispute Resolution, Practice Compliance and Practice Management. We spoke to Carla Morphett, Associate and Practice Development Lawyer, about the firm's experience of using Lexis+.
An “essential resource”
As the Practice Development Lawyer at FM Family Law, Carla's duties include: maintaining the internal bank of precedents, circulating legal updates to the team, organising training, marketing and business development, as well as looking at how to support the team with resources. She was therefore best placed to recommend that the firm subscribes to the Lexis+ modules.
In choosing an online legal resource, Carla had to consider how it would be used by all her colleagues, from those at a junior level to highly experienced practitioners. She concluded that Lexis+ was the best solution as it was deemed an “essential resource for the team as a whole”, which could also be tailored to meet the needs of the firm as it expands.
Comprehensive coverage
Having used alternative products in the past which had some gaps in their content, Carla was adamant that the firm’s chosen resource covered the full panoply of family law topics.
“It is very user friendly, the content is very comprehensive and it has good coverage as well.”
Fortunately, with its extensive range of materials and tools, including The Family Court Practice (The Red Book) and At a Glance, Lexis+ provides FM Family Law with ample resources to deal with any family law matter which comes their way: “It is very user friendly, the content is very comprehensive and it has good coverage as well.”
Providing confidence and saving time
Access to Lexis+ as a trusted research tool provides Carla with invaluable confidence when conducting her own legal research or assisting a member of her team. It also means that she can better plan out her time, saying, “It’s nice to be able to more confidently say, ‘I should be able to do this in X amount of time’, because I’m confident that the answer is going to be there.”
“We were pleasantly surprised at how much it had transformed. Having one search bar where everything comes up, and just being able to scroll through, makes the process much quicker.”
The team at FM Family Law have also been impressed with the new features introduced in Lexis+, such as the ability to search across both the Legal Research and Practical Guidance content in one platform. As Carla explains, “We were pleasantly surprised at how much it had transformed. Having one search bar where everything comes up, and just being able to scroll through, makes the process much quicker.”
Excellent customer experience
Carla was very satisfied with the overall customer service experience provided by LexisNexis, from the initial product trial, during the onboarding process and beyond, “Our experience with the trial process and the onboarding process was very positive. It felt like I was talking with a human - not someone who's trying to sell me something all the time.”
“Our experience with the trial process and the onboarding process was very positive.”
She was particularly happy with the flexibility of the trial period to enable fee earners to fully test it, and the provision of tailored packages to fit the needs and budget of her firm. A further bonus was the regular check-ins with a dedicated contact throughout the onboarding process.
Find out more about how Lexis+ can boost the confidence of your firm in its online legal resources, or discover the benefits for yourself by taking a trial.
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