Official Injury Claim publishes quarterly service data
The Official Injury Claim has published its quarterly service data for the period of 1 October to 31 December 2024. This latest release includes comprehensive statistics on various aspects of the claims process, such as claims volume, representation, types of claims, settlements and liability. Notably, the publication now features additional data on the top five reasons for calls to the Portal Support Centre, enhancing transparency and providing valuable insights into user interactions. The report also covers exceptional injuries and circumstances, claims exiting the portal, lifecycle and dormancy. This expanded dataset aims to offer a more thorough understanding of the service's operations and will continue to be issued on a quarterly basis, serving as a crucial resource for legal practitioners and stakeholders in the personal injury claims sector.