Provider’s duty of care did not extend to liability for tax charges from future voluntary crystallisation events (Mr R, CAS-54306-K6B1)
Pensions analysis: In the determination of Mr R, (CAS-54306-K6B1), the Pensions Ombudsman has rejected a complaint about a delay in crystalising pension benefits where he suffered high-rate tax on future pension withdrawals and used up more of his lifetime allowance than necessary. While the delay was maladministration, neither the transferring nor receiving scheme was liable for future tax charges. Futhermore, the complainant's loss was offset by a higher tax-free lump sum from increased fund value, resulting in a lower overall tax bill. Martin Scott of gunnercooke LLP looks at the decision.