Consumer remedies and enforcement

FORTHCOMING CHANGE: On 24 May 2024, the Digital Markets, Competition and Consumers Bill received Royal Assent, becoming the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024) and coming partly into force on that date. DMCCA 2024, s 251 (which is not yet in force) will revoke the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR 2008), SI 2008/1277. Once revoked, the provisions presently contained in the CPUTR 2008 will be replaced by Part 4 of DMCCA 2024 (which largely replicates the requirements of the CPUTR 2008). The DMCCA 2024, Schedule 18 (which is not yet in force) will amend the Enterprise Act 2002 (EnA 2002) so as to omit Part 8. Once omitted, the provisions presently contained in the EnA 2002, Part 8 will be replaced by the DMCCA 2024, Part 3, Chapters 3 and 4. The DMCCA 2024, Schedule 27 (which is not yet in force) will revoke the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (Consumer ADR Regulations), SI 2015/542. Once revoked, the Consumer ADR Regulations will be replaced by

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