Ofgem consults on smart meter guaranteed standards of performance
Ofgem has launched a consultation on introducing smart meter guaranteed standards of performance. The consultation aims to clarify that the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015, SI 2015/1544, apply to both smart and traditional meters, ensuring a clear understanding for energy suppliers and consumers. It also proposes four new guaranteed standards to address various smart metering-related issues: (1) reducing wait times for smart meter installation appointments so that customers are offered an appointment within six weeks of their request; (2) providing compensation for failed installations due to faults within the supplier’s control; (3) requiring suppliers to deliver a resolution plan within five working days if a customer reports a problem with their smart meter; and (4) providing compensation if smart meters do not operate in smart mode and remain unresolved for over 90 days. The consultation closes on 9 May 2025. The feedback received will assist Ofgem in drafting the statutory instrument required to implement these standards.