Q&As
Where a customer identifies as a gender neutral title (ie other than male and female) and a pension policy system only currently caters for male/female prefixes (ie Mr, Mrs, Miss, Master), what should a business take into consideration if there is a claim for failing to accommodate the gender neutral title?
Published on: 22 February 2022
Since the 2012 Test-Achats case, Association belge des Consommateurs Test-Achats v Conseil des Ministres, insurers are prohibited from using sex-based actuarial factors in their financial products, ie their actuarial calculations must be gender-neutral. See Practice Note: The Test-Achats case—the pension implications. However, this case says nothing about gender neutrality in insurers’ administrative processes. Firms should nevertheless consider the
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