the3million reports on ‘large-scale’ incident with eVisa ID document details
The advocacy organisation the3million has issued a news report on what it terms ‘an alarming increase’ in technical failures identified in the UK Visa and Immigration (UKVI) digital status platform, affecting both EU and non-EU citizens, further to numerous reports made to it on 5 and 6 March 2025. These reports confirmed that the system was erroneously assigning incorrect nationalities to UKVI account holders, listing countries such as Eritrea, Ghana, or Nigeria, or stating ‘invalid country’ whilst also displaying non-existent Biometric Residence Permit (BRP) or Biometric Residence Card (BRC) numbers for individuals who had never possessed these documents (while their correct identity documents were missing from their account). The situation was further exacerbated when the ‘Update your details’ function became inaccessible on 6 March 2025, with no formal communication from the Home Office regarding these issues. In a letter addressed to the Home Office, the3million has asked numerous questions about what has caused the incident, and raised concerns about data privacy implications. It is also calling for a public inquiry into the system's reliability.
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