Reputation management

Local government has always come under heavy scrutiny from the press and from members of the public, in terms of the conduct of elected representatives and the decisions they make, but in the digital age, inappropriate conduct, acts and omissions are ever more visible to the public.

The use of digital and social media has grown exponentially in recent years. This has positive benefits to be embraced, such as the opportunity to engage with communities by providing online information and services. However, with these benefits comes greater accountability and risk of reputation damage if local authority executives and members conduct or decision making is inappropriate, biased, unfair or perceived to be unfair. To maintain public trust in the system, members and employees have a duty to maintain high standards of conduct and ethics and to consider the consequences of their personal conduct on the reputation of the local authority as an entity.

The Localism Act 2011 abolished the Standards Board regime and the national code of conduct that went with it and replaced it with a requirement that authorities promote and maintain high standards of conduct by members.

Part

To view the latest version of this document and thousands of others like it, sign-in with LexisNexis or register for a free trial.

TAKE A FREE TRIAL

Latest Local Government News

MHCLG announces leasehold reforms for 2025 – implementation of LFRA 2024 and modernisation of commonhold

The Ministry of Housing, Communities and Local Government has announced a comprehensive set of leasehold reforms, scheduled for implementation in 2025, aimed at providing increased rights and protections for owners of five million leasehold homes. Key measures include the implementation of the provisions in the Leasehold and Freehold Reform Act 2024 (LFRA 2024) in January 2025, which remove the current ‘two-year-rule’, enabling leaseholders to extend their lease or purchase their freehold without waiting two years after their initial purchase and those which will allow homeowners to take over the management of their building, and ensure more cost transparency and facilitating challenges to unfair service charges.

CJC concludes comprehensive review of pre-action protocols with publication of final report (phase two)

The Civil Justice Council (CJC) has concluded its extensive review of pre-action protocols (PAPs) with the publication of its phase two report. The first phase of the final report, published in August 2023, examined the role of PAPs in the civil justice system and explored the potential for digitalising pre-action processes. The second phase was published in November 2024. In the second (and final) phase report the CJC has set out its recommendations for the reform of various existing PAPs, including those for Personal Injury, Housing, Judicial Review, Debt, Construction and Engineering, Professional Negligence and Media and Communications. The report also recommends the creation of two new PAPs, one for dealing with child abuse and one for Multi-Track Claims in the Business and Property Courts of England and Wales (with a draft included at Appendix 1).

LGSCO proposes expanded powers to enhance public service oversight

The Local Government and Social Care Ombudsman (LGSCO) has published its Triennial review, outlining four key recommendations to improve public services and enhance its investigative capabilities. The proposals include expanding the LGSCO's remit to investigate education, health and care plan implementation in schools, mandating signposting to the LGSCO by independent adult social care providers, updating its jurisdiction to encompass emerging local government services and establishing a statutory duty to monitor compliance with the forthcoming complaint handling code. These recommendations aim to address accountability gaps and modernise the Ombudsman's service in response to increasing case complexity, particularly in areas such as special educational needs and disabilities (SEND), adult social care and homelessness.

DHSC opens consultation on tackling modern slavery in NHS procurement

The Department of Health and Social Care (DHSC) has launched a consultation on proposed regulations and guidance aimed at combatting modern slavery in NHS procurement. The draft National Health Service (Procurement, Slavery and Human Trafficking) Regulations 2024 seek to ensure that NHS supply chains and business activities are free from ethical and labour standards abuses. The consultation invites views from public bodies, suppliers and the public on various aspects, including implementation strategies, impact assessment, risk management in procurement frameworks and support mechanisms for public bodies to fulfil these new duties. This initiative aligns with the government's stance that the NHS has a crucial role in addressing modern slavery through its procurement practices. The consultation closes on 13 February 2025.

View Local Government by content type :

News