Operational management

What is operational management?

Operational management covers the processes involved in serving customers' and clients' needs, and therefore forms a key part of the management of any organisation. Government lawyers have a role in supporting the procurement of services and advising on internal change management programmes. An understanding of the general principles of operational management is therefore useful. With this in mind, this subtopic contains materials which consider key principles of operational management, see Practice Notes:

  1. A guide to managing operations—Part 1: Key features of operations

  2. A guide to managing operations—Part 2: Process management and value chain

  3. A guide to managing operations—Part 3: Measurement and improvement

  4. A guide to managing operations—Part 4: Operational success and customer focus

  5. A guide to managing operations—Part 5: Additional reading

Achieving value for money

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Cabinet Office updates PPNs on data protection and payment spot checks

The Cabinet Office has added two new Procurement Policy Notes (PPNs) to the suite of PPNs republished in conjunction with the Procurement Act 2023 (PA 2023) go-live—PPN 020: Guidance on data protection legislation and PPN 021: Payment Spot Checks in Public Sub-Contracts. PPN 020: Guidance on data protection legislation provides updated guidance on relevant data protection requirements under the UK GDPR and the UK International Data Transfer Agreement (IDTA) governing the export of personal data from the UK. PPN 020 applies with immediate effect. It replaces PPN 03/22 which contained streamlined guidance and updated model clauses to take account of the UK’s exit from the EU. It also includes guidance on international transfers of personal data. PPN 020 does not constitute a change in policy, but in-scope organisations should circulate and adhere to the guidance and use the updated model clauses at Annex A for new contracts. PPN 021: Payment Spot Checks in Public Sub-Contracts provides guidance and templates for contracting authorities to spot check public contract supply chains to ensure suppliers meet the payment terms set out in PA 2023. PPN 021 includes additional guidance on how in-scope organisations should conduct spot checks to ensure the correct payment terms are being included and adhered to by suppliers, plus model terms at Annex A which support spot checks being carried out. PPN 021 applies from 1 October 2025. Both PPNs apply to all central government departments, their executive agencies and non-departmental public bodies.

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