Consumer credit—ombudsman and guidance

This Overview provides a guide to the Lexis+® UK Financial Services content within the Consumer credit—ombudsman and guidance subtopic, with links to appropriate materials. For information on other aspects of the consumer credit regime, see: Consumer credit regime—overview, Consumer credit advertising—overview, Debt management and advice—overview, and Consumer credit agreements—overview.

In addition, comprehensive commentary and materials on consumer credit ombudsman and guidance can be found in ‘Goode on Consumer Credit’. See section ‘Goode: consumer credit materials’ below for further information and appropriate links to our content.

The Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an independent dispute resolution scheme that exists to assist consumers in resolving complaints between financial services firms and their customers (including in relation to consumer credit). For information on the powers and scope of the FOS and how it handles complaints against firms, see Practice Note: Financial Ombudsman Service—essentials.

For information on the remedies that may be awarded by the FOS when it upholds a complaint against a financial services firm, see Practice Note: Financial Ombudsman Service—remedies.

For the latest updates in relation to FOS

To view the latest version of this document and thousands of others like it, sign-in with LexisNexis or register for a free trial.

Powered by Lexis+®
Latest Financial Services News

Financial Services Regulation Committee questions Chancellor on FCA and PRA growth objectives

The House of Lords Financial Services Regulation Committee has issued a letter to the Chancellor of the Exchequer, the Rt Hon. Rachel Reeves MP, responding to the government’s reply to its report Growing Pains: Clarity and Culture Change Required. The Committee welcomed the government’s recognition of the financial services sector’s role in promoting economic growth but expressed concern that key findings necessary for achieving the Financial Conduct Authority (FCA) and Prudential Regulation Authority’s (PRA's) secondary international competitiveness and growth objective had not been adequately addressed. It criticised the lack of a clear, evidence-based policy showing how sectoral growth would stimulate the wider economy, the limited assessment of regulatory impacts on investment and SME lending, and the regulators’ risk aversion. The Committee called for clearer government direction, stronger alignment between regulators and economic policy, and the inclusion of robust, outcomes-based metrics to measure the regulators’ contribution to real economic growth. It questioned whether current performance targets were sufficiently ambitious and urged the Treasury to commission international benchmarking of regulatory performance. The Committee requested detailed answers to eleven specific questions on growth policy, regulatory alignment, metrics, and comparative analysis, reaffirming the need for greater clarity and cultural change to ensure financial regulation effectively supports the UK’s economic strategy.

View Financial Services by content type :

Popular documents