FOS publishes strategic plans and budget for 2025/2026
The Financial Ombudsman Service (FOS) has published its strategic plans and budget for 2025/2026. The FOS aims to increase case resolutions by 20% to address the backlog built up due to exceptional short-term demand in the FOS’ consumer credit and fraud and scams areas. The remainder of outstanding complaints are impacted by the Financial Conduct Authority’s (FCA) pause on motor finance complaints due to ongoing legal and regulatory action. The FOS has also announced a freeze on case fees and levies for 2025/2026, and committed to providing firms with better insight on complaint trends.