Claims management regulation

Introducing claims management regulation

This overview is a guide to the Financial Services content within the claims management subtopic, with links to the appropriate materials.

FCA regulation of claims management companies—essentials

As from 1 April 2019 the Financial Conduct Authority (FCA) is the regulator of claims management companies (CMCs) established or serving customers, in England, Wales and Scotland. At the same time, the Financial Ombudsman Service takes responsibility for resolving disputes about CMCs.

This Practice Note discusses the background to the transfer of the regulation of CMCs from the Claims Management Regulation Unit (CMRU) within the Ministry of Justice (MoJ) to the FCA, the regulated activities that are carried out by CMCs, the FCA’s authorisation process and supervisory approach to CMCs and the parts of the FCA Handbook applicable to CMCs. See Practice Note: FCA regulation of claims management companies—essentials.

Regulated

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