Complaints against regulators—financial services

This overview is a guide to the Financial Services content within the 'Complaints against regulators–financial services' sub-topic, with links to appropriate materials.

Complaints against the regulators

Part 6 of the Financial Services Act 2012 (FSA 2012) requires the Bank of England (BoE), the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), together known as the 'regulators', to make arrangements for the investigation of complaints against them. These arrangements are known as the ‘Complaints Scheme’, as set out in detail in the FCA and PRA/BoE joint publication ‘Complaints against the regulators: The Complaints Scheme’ (updated March 2016). There are two distinct stages to the Complaints Scheme:

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investigation of the complaint and, if necessary, resolution by the relevant regulator
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investigation by the Financial Regulators Complaints Commissioner (the Complaints Commissioner) if the complainant is not satisfied with the progress, or the result, of the first stage investigation

The Complaints Commissioner heads

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