FOS implements charging regime for professional representatives
The Financial Ombudsman Service (FOS) has implemented a new charging regime for professional representatives, effective from 1 April 2025. Under this policy, representatives will incur a fee of £250 for each case referred beyond an annual allowance of ten free cases. If a complaint is found in favour of the consumer they represent, the representative will receive £175 back in credit, reducing the charge to £75. If a complaint referred by a professional representative is not upheld or is withdrawn, the financial business against whom the complaint was made will pay a reduced case fee of £475, instead of the standard £650. The FOS remains free for individuals who bring their cases directly, as well as for families, friends, charities, and voluntary organisations assisting them.